My wife and I recently broke down and got smart phones, after so many years of using dumb phones. We each got Samsung Galaxy J7 and bought protective cases for each phone. Just over two weeks after buying them, my wife's phone screen went black.
Although the phone is supposed to have a one year warranty, Verizon Wireless, our carrier refused to replace the phone under warranty. They said Verizon only warranted it for two weeks, and we'd had it 17 days.
After considerable wrangling with Verizon, one customer service rep arranged to have my wife return the phone to Samsung. Samsung returned the phone, neither repaired nor replaced, saying that due to the manufacture date, it was no longer under warranty.
We got copies of the purchase documentation and my wife called Samsung and got a return authorization. She sent the phone back again. Shortly after the phone was again returned neither repaired nor replaced. They said the problem was a stress fracture, or some such thing. Now mind you, there is no visible damage to the phone and it is in a protective case.
She is still fighting with them, but so far to no avail. I am very unhappy and will be damned if I'll pay for another Samsung phone when they won't stand by their products.
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